Customer Success & Product Specialist
Location: Noida, Sector 1
Eligibility: Any graduate. Law graduates with an interest in building a career in Legal Tech are preferred, though not mandatory.
Experience: Minimum 1 year preferred; however, individuals with a strong interest in legal tech are also welcome to apply.
Job Description
We are looking for motivated graduates to join our team as Customer Success & Product Specialists. While a background in law and an interest in Legal Tech is preferred, it is not mandatory. This role combines client support, in-depth product understanding, and product coordination. As part of the Customer Support & Product Team, you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements.
Key Responsibilities
Client Support & Relationship Management
- Act as the primary point of contact for clients, ensuring timely support, strong relationships, and overall customer satisfaction.
Solution Delivery & Product Guidance
- Understand client workflows and requirements to provide appropriate solutions, resolve queries, and guide clients on product features, usage, and best practices.
Client Onboarding, Training & Adoption
- Conduct onboarding sessions, product demos, and trainings for new and existing users.
- Track client usage, adoption levels, and potential concerns, taking proactive steps to ensure smooth engagement.
Account Growth & Retention Support
- Identify opportunities for cross-selling, upselling, and product adoption.
- Support renewals and retention initiatives to strengthen long-term client relationships.
Product Feedback & Coordination
- Collect and document client feedback, issues, and feature requests.
- Collaborate with internal teams to prioritize client-driven enhancements and contribute to continuous product improvements and better user experience.
Requirements
- Graduates with a strong interest in legal technology; LLB/LLM preferred but not mandatory.
- Strong communication and interpersonal skills.
- Analytical mindset with ability to understand client workflows and identify gaps.
- Customer-first attitude with good relationship management skills.
- Ability to work collaboratively within the product team and across supporting teams.
- Prior experience in client servicing, product support, or legal research is an advantage but not mandatory.